Make a one-time or recurring monthly Donation. Cash donations towards the Christmas Bureau allows us to allocate more funds toward purchasing additional toys, which are often in short supply. For example, last year we experiences a low inventory of sports balls and had to purchase more to meet the demand.

There are three ways to make a donation*:

1. Donate online here.
2. Mail or drop off a cheque payable to Burnaby Community Services at 2055 Rosser Avenue, Burnaby, BC V5C 0H1.
3. Call 604-299-5778 and provide your credit card details by phone.

* We provide tax receipts to donations of $15 or more.

Be a Corporate Sponsor at the Toy Room at Metropolis at Metrotown!

A lot of effort goes into making the Toy Room a magical place for individuals and families in need. This year we are looking for Corporate Sponsors to support the following:

• $5,000 Toy Room Décor Sponsor (limit 1)
• $1,000 Books for Kids Sponsor (2 left)
• $750 Toy Powered Sponsor (2 available)
• $500 Stocking Stuffers Sponsor (sold out!)

See Sponsorship opportunities for details.

Contact jennifern@burnabynh.ca or call 604-431-0400 with inquiries for further details.

Host an Angel Toy Drive for children and youth. Companies or community groups can sign up to host a toy drive that collects toys for distribution to children and youth from low-income families at our Toy Room at the Metropolis at Metrotown.

We may be able to provide resources to help increase participation for your Toy Drive. This includes:

• Wishlist of toys
• Volunteers to help pick up toys
• A Burnaby Christmas Bureau representative to speak to your staff or community group
• Promotion on our website and social media @bbyservices

See [Details and Application Form].

Bring New & Unwrapped toys/gifts/books to our Toy Room

• Date: November 1 to December 20, 2025 
• Time:Tuesday to Saturday: 10 am – 5 pm (Closed for Stat Holiday on Nov 11; closes early on Nov 19 at 12pm)
• Location: Metropolis at Metrotown, 4700 Kingsway, Burnaby, BC V5H 4M5. Upper level, next to Winners, across from Plenty [Direction & Location Map]
• Gift Ideas: Gift Ideas for Donors

Be a Christmas Elf (help families select their toys in the Toy Room during Dec 1-13, 3.5 or 7 hours shifts), a Christmas Mover (help with unloading and moving donated toys or supplies in the Toy Room in November, December or January) and/or a Christmas Bureau Auxiliary (help stock, clean, sort, and assist with greeting at the Toy Room during Nov 1 - Dec 13).

Please submit an online application at https://burnabynh.ca/get-involved-volunteer/

Be a Volunteer Driver to pick up toys from donors and deliver them to the Toy Room in December.

Please submit an online application at https://burnabynh.ca/get-involved-volunteer/

• You live in Burnaby.

• Your family meets the low-income eligibility criteria or receives income assistance.

• One parent can come in the Toy Room to register and must bring the required supporting documents listed below:
  1. Proof of Burnaby Residency: Provide one document showing your full name and Burnaby home address, dated within the last 90 days:
     • Home-related bill: Monthly internet, cable, telephone, electricity, or gas bill (e.g., BC Hydro, FortisBC, Telus, Rogers).
     • Lease or rental agreement: A current agreement, including all pages, dated within the last 90 days.
     • Insurance document: Current tenant or vehicle insurance document dated within the last 90 days.
     • Bank statement: A chequing or savings account statement dated within the last 90 days. Credit account statements from banks may also be accepted.
  2. Proof of Family Income
     • Option A: Proof of Income Statement (C-Print) from CRA
       How to download it from CRA My Account:
       1. Log in to your CRA My Account.
       2. Select Tax Returns from the left-hand menu.
       3. Find your most recent tax year and select Proof of Income Statement.
       4. Select the PDF option to download and print the document.
       5. Submit the complete printed document. Screenshots are not accepted.
       You can call the Canada Revenue Agency (CRA) at 1.800.959.8281 for assistance obtaining your Proof of Income Statement. You may be asked to verify your identity.
     • Option B: If you receive income assistance
       Provide one of the following documents from the Ministry of Social Development and Poverty Reduction
       • • Confirmation of Assistance Statement: Obtain this through the ministry's online self-serve portal or your caseworker.
         • Notice of Deposit.
         • Release of Personal Information: Ask your ministry caseworker for the Consent to Disclosure of Information and Service Authorization form. 
     • Option C: Newcomers who have been in Canada for less than a year
       • If you do not have a Proof of Income Statement but are employed or receiving Employment Insurance (EI), provide copies of your two most recent pay statements or EI statements.  
     • Option D: Government or Privately Sponsored Refugees/Canadian - Ukraine Authorization Emergency Tracel (CUAET) applicants
       Applicants must provide the following documents, as applicable.
       • • For CUAET applicants:
           • A copy of the Emergency Travel Authorization papers and/or work or study permits.
           • A copy of a current Ukrainian passport or current government issued photo identification for each applicant.
         • For government or privately sponsored refugees:
           • A copy of the Confirmation of Permanent Residence (COPR) or Permanent Resident Card for each applicant.
           • A copy of the Verification of Status document for each applicant.
     • Option E: Newcomers without income or employment
       • Newcomers who have no proof of income and are unemployed may ask their children's school for a referral and confirm that their family is low-income.
  3. Identification for Each Child 
     • Provide identification for every child included in your application. Acceptable examples include:
       • BC Services Card
       • Birth certificate
       • Passport
       • Canada Child benefit statement showing the child's name
       • Permanent Resident Card

How and when can I pick up?    

When you register, you will receive a designated toy pick-up date and time in December.

• Toys cannot be collected on the registration day. 
• Only one family member per household should enter the Toy Room for registration and gift pick-up.
• Please arrange childcare in advance, as children should not accompany the registering or collected parent unless otherwise permitted.

Combined Family Income Limits

Notice of Assessment from CRA

                              #  Through online CRA My Account - To obtain one, download and print it.

1. Log in to your CRA Account
2. Scroll down and click on “Tax Returns” from the left-side menu. You will see a list of your past year’s returns.
3. For the most recent year, click on “Notice of Assessment.” Your document will show up on the screen.
4. Click on the PDF button to make a printable version. Save this to your computer and print it out.

 #  By phone by calling Canada Revenue Agency at 1-800-959-8281 and press * to speak to an operator or call 1-800-267-6999 for an automated service

Proof of Income Statement from CRA

#  Through online CRA My Account - To obtain one, download and print it.

1. Log in to your CRA Account
2. Scroll down and click on “Tax Returns” from the left-side menu. You will see a list of your past year’s returns.
3. For the most recent year, click on “Proof of Income Statement.” Your document will show up on the screen.
4. Click on the PDF button to make a printable version. Save this to your computer and print it out.

 #  By phone by calling Canada Revenue Agency at 1-800-959-8281 and press * to speak to an operator or call 1-800-267-6999 for an automated service

OR If you are on Income Assistance, you need to request a "Release of Information" or "Confirmation of Assistance Statement" from your Ministry Office.

3. Identification for EACH Child - e.g. BC Services Card, birth certificate, passport, child tax benefit statement showing the children’s names, or Permanent Resident card

• Upon registration, you will be provided with a PICK-UP DATE and TIME in December to come back to the Toy Room to select your children's gifts. You will not be able to pick up any toys on your registration day. 
• We request that only 1 family member per household enters our Toy Room to register and pick up gifts. Please arrange for child care early.

• We will follow guidelines set out by the BC Ministry of Health and have safety protocols in place during registration and toy pick-up.
• All visitors will be required to sanitize their hands and wear a mask at all times on site. Disposable surgical masks are available to those who need them.

• Call us at (604) 299-5778.