Programs | Burnaby Community Services

The BURNABY CHRISTMAS BUREAU provides Christmas cheer to people with low income and living in Burnaby through our Toy Room and Seniors Hamper Program. This continues to be challenging times for many people and we are anticipating great need again for families with children, and seniors with low income. There are several ways to participate.

Join us as a donor or volunteer and make a difference this Christmas season.
For families in need, register with us to select new toys for your children ages newborn - 16yrs. Click here for details and print the registration information sheet here.
For seniors living with low income in Burnaby, register to receive a Christmas hamper. Click here for details and an application form.

Donate Or Volunteer

Last year, with the help of our donors and volunteers, we brightened the season for over 3150 people in need through the Burnaby Christmas Bureau. There are many ways that you can contribute. Let’s work hand-in-hand and help make Christmas joyful this holiday season!

	Donate as a Corporate Sponsor and receive community recognition [Application Form]
	Sponsor a Senior's Gift Hamper [Details and Application Form]
	Run an Angel Toy Drive for children [Details and Application Form]
	Bring New & Unwrapped toys/gifts/books to our Toy Room Date: Nov 1 to Dec 19, 2023 Time: Mon-Fri 10am-4pm, or Sat 10am-3pm [Closed on Sun & Stat Holiday on Nov 13] Location: The Amazing Brentwood at 4567 Lougheed Highway, Old Sears Store location, Main Mall level, near the Children's Play Area [Direction & Location Map] Gift Ideas: Toys Wish List Note: There is a large red toy box outside the Toy Room for out of office hours toy drop-off.
	Make or set up a One-time or Recurring Monthly Donation online here.
	Mail or drop a Cheque payable to Burnaby Community Services at 2055 Rosser Avenue, Burnaby, V5C 0H1. Cheques can also be dropped off at our Toy Room during operating hours. We provide tax receipts to donations of $15 or more.
	Call (604) 292-3902 and provide your Credit Card details by phone. We provide tax receipts to donations of $15 or more.
	Be a Christmas Elf (help families select their toys in the Toy Room during Dec 1-21, 4 or 8 hours shifts), a Christmas Mover (help with unloading and moving donated toys or supplies in the Toy Room in November, December or January) and/or a Christmas Bureau Auxiliary (help stock, clean, sort, and assist with greeting at the Toy Room during Nov 1 - Dec 21) - Please submit an online application at https://burnabynh.ca/get-involved-volunteer/
	Be a Volunteer Driver to pick up toys from donors and deliver them to the Toy Room in Dec - Please submit an online application at https://burnabynh.ca/get-involved-volunteer/

Applicant Registration

SENIORS
From Nov 1 to Nov 30, seniors living with low income in Burnaby can contact Alexis at 236-885-7281 for details and submit the completed application form by mail (4460 Beresford St, Burnaby, BC V5H 0B8), by fax (778-309-7899) or by email (alexish@burnabynh.ca).

FAMILIES
Date: Nov 1 to Dec 9, 2023 (Closed on Sun and on Statutory Holiday Mon Nov 13th)
Time: Mon-Fri 10 am-4 pm; Sat 10 am - 3 pm [Close for lunch from 12:30-1 pm]
Location: The Amazing Brentwood, 4567 Lougheed Hwy, Old Sears Store, Main mall level, next to Children’s Play Area [Direction & Location Map]

Am I qualified?

Live in Burnaby
AND Families (with children from newborn to 16 years old) on income assistance or with low-income

How to register?

One parent can come in the Toy Room to register with supporting documents:
1. Proof of current address [dated within 2 months of the application] e.g. bill from Fortis, Hydro, internet or phone provider or current residency/tenancy agreement
2. Proof of Income for EACH Adult
  - A Proof of Income Statement (not Notice of Assessment) from CRA [To obtain one, download and print it online at CRA My Account > My Account for Individuals > Sign In > Tax Returns > Proof of Income Statement. You can also call 1-800-267-6999 for an automated service, OR call 1-800-959-8281 and press * to speak to an operator]
  - OR If you are on Income Assistance, you need to request a "Release of Information" from your Ministry Office
3. Identification for EACH Child - e.g. BC Services Card, birth certificate, passport, child tax benefit statement showing the children’s names, passport, or Permanent Resident card

How and when to pick up toys?

Upon registration, you will be provided with a PICK-UP DATE and TIME in December to come back to the Toy Room to select your children's gifts. You will not be able to pick up any toys on your registration day.
We request that only 1 family member per household enters our Toy Room to register and pick up gifts. Please arrange for child care early.

Are there infectious disease safety protocols?

We will follow guidelines set out by the BC Ministry of Health and have safety protocols in place during registration and toy pick-up.
All visitors will be required to sanitize their hands and wear a mask at all times on site. Disposable surgical masks are available to those who need them.

Questions?

Call Marney at (604) 292-3900